1Who is responsible for your data
Budding Smile Dental Clinic, Kolkata, is the clinic that decides how your information is used. The clinic keeps its records in HelloDentistly, a practice-management service that stores them on its behalf on Cloudflare’s infrastructure. HelloDentistly acts only on the clinic’s instructions.
2What we collect
- Booking and enquiry details: name, mobile number, the treatment you ask about, preferred location and time.
- Care records, once you are a patient: date of birth, medical and dental history, allergies, examination notes, treatment plans, prescriptions, X-rays, scans and photographs.
- Payment records: what was charged, what was paid and the mode of payment. Card or bank details are never stored by the clinic website.
- Messages: reminders, receipts and prescriptions sent to the number you gave us.
3Why we use it
- To book, remind you of and manage appointments.
- To diagnose, treat and follow up on your care, and to keep an accurate record of it.
- To prepare estimates, receipts and prescriptions.
- To answer your questions and complaints.
We do not sell your information, we do not use it for advertising and this website runs no advertising or analytics trackers.
4Your consent
We ask for your consent when you send an enquiry and when you register as a patient. You may withdraw it at any time by telling us. Withdrawal does not affect care already given, and records we are required by law to keep will be kept.
For patients under 18, we ask a parent or legal guardian to give consent.
5Who can see your record
Only the clinic’s staff, and only what their role needs: dentists see clinical records, the front desk sees appointments and billing. Every sign-in uses a personal PIN and significant actions are logged. We share your information with another person or organisation only with your permission, or where the law requires it.
6Prescriptions, X-rays and messages
- A prescription is sent on WhatsApp only to the mobile number you gave the clinic. The link inside it can be switched off by the clinic and stops working after 30 days.
- When a dentist dictates notes, the dentist’s browser turns speech into text using its own speech service. The clinic keeps only the text the dentist approves, never the audio.
- Images and scans from imaging equipment are stored with your record so your dentist can compare them over time.
7How long we keep it
We keep clinical records for as long as your care and the law require. Ask the clinic and it will tell you the period that applies to your record. Enquiries that do not lead to a booking are removed on request.
8Your rights
- See the information we hold about you and get a copy.
- Have mistakes corrected and incomplete details completed.
- Ask for information to be erased, where the law does not require us to keep it.
- Withdraw consent.
- Name another person who may exercise these rights for you if you cannot.
- Complain if you are not satisfied.
Write to us at [email protected] or +91 83350 86118. We reply within a reasonable time, and ask you to confirm who you are before we release records.
9Security
Data travels over encrypted connections. Staff sign in with personal PINs, sessions end automatically, access is limited by role and the service keeps an audit log. If something affecting your information ever goes wrong, the clinic will tell you and the authorities as the law requires.
10Cookies
This website sets no cookies for advertising or tracking. A session cookie is set only when clinic staff sign in to the practice system.
11Questions and complaints
First, write to the clinic at [email protected] or +91 83350 86118. If you are not satisfied with the reply, you may complain to the Data Protection Board of India as provided in the Act. See also Contact and grievance.