01
Overview#
This policy applies to all subscriptions and add-ons purchased from Mindclick Consulting for HelloDentistly. It forms part of our Terms & Conditions.
- Day 0 to 14
Free trial. No payment needed.
- You subscribe
Plan starts instantly with a GST invoice.
- First 7 days
Full refund of your first payment, no questions asked.
- Up to 30 days
Yearly plans: unused months refunded pro-rata.
02
Free trial#
In short You only pay if you decide to continue.
Every clinic starts with a 14-day free trial of all Clinic features. No card or payment details are collected, so nothing is charged during the trial.
03
How to cancel#
In short One click, effective immediately, no fee.
- Go to Practice setup → Subscription → Cancel subscription, or contact us on WhatsApp +91 99037 07376 or [email protected].
- Cancellation takes effect immediately. The account becomes read-only and the online booking page stops taking new appointments.
- Your data stays available for export for 30 days.
- There are no cancellation fees.
04
Refund eligibility#
In short Full refund within 7 days of your first payment; other cases below.
| Situation | Refund |
|---|---|
| First paid subscription, cancelled within 7 days | Full refund including GST |
| Yearly plan, cancelled between day 8 and day 30 | Pro-rata unused months, minus one month at the monthly price |
| Monthly plan, after the first 7 days | No refund for the current month; no further charges after cancelling |
| Additional location, within 7 days and not used | Full refund of the pro-rated charge |
| Charged twice, or charged but plan not activated | Full refund of the extra or failed amount |
| One-time add-ons already delivered | Not refundable (for example completed data migration or used message packs) |
05
How to request a refund#
- Send your clinic name, registered email and the invoice or order number to [email protected] or WhatsApp +91 99037 07376.
- We confirm receipt within 1 working day and approve eligible refunds within 2 working days.
- The refund is sent to your original payment method and a GST credit note is issued.
06
Refund timelines#
In short Processed in 2 working days; credited in 5–7 working days.
Approved refunds are processed within 2 working days through Cashfree Payments to the original payment method (UPI, card, net banking or wallet). Depending on your bank, the amount reaches your account within 5–7 working days after processing. We do not give cash refunds.
Failed transactions where money was debited but no plan was activated are usually reversed automatically by your bank or Cashfree within 5–7 working days. If not, contact us and we will refund it in full.
07
Plan changes#
Upgrading from Solo to Clinic takes effect immediately. Downgrading takes effect from your next billing period and does not create a refund for the current period, except within the 7-day window.
08
Contact#
Questions about a payment or refund? WhatsApp +91 99037 07376 or email [email protected], Mon–Sat, 9 am–9 pm IST.